I think that the Loan and Reference staff are to be commended for continuing to maintain a high quality of service to the University community despite some of the challenges which they have had to face on a daily basis.
I would like to make specific reference to the absence of a functioning air conditioning unit since the start of the year, making the working conditions very uncomfortable. There were times when the heat was unbearable and the fans provided were few, but the quality of the service to the public did not diminish in any way.
This is a team that the library is proud of. This is a team that understands the importance of delivering service in spite of the conditions of work.
Maximum respect to the Loan and Reference Staff !
Cheryl
